Bodywork by Bronya
Privacy Policy
Bodywork by Bronya
At Bodywork by Bronya, your privacy is important to us. We are committed to protecting your personal and health information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who We Are
Bodywork by Bronya provides remedial massage and kinesiology services. To provide safe and effective treatment, we collect and maintain certain personal and health information about our clients.
What Information We Collect
We may collect personal and health information including:
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Your name, address, phone number and email address
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Date of birth and emergency contact details
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Health history and medical information relevant to your treatment
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Treatment notes and assessment records
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Appointment and booking information
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Payment and transaction information where applicable
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Information provided through our website, online forms, email or telephone communications
Why We Collect Your Information
We collect your information to:
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Provide remedial massage and kinesiology services
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Assess your health needs and develop appropriate treatment plans
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Maintain accurate treatment records
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Manage appointments and communicate with you regarding your care
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Meet legal, professional and insurance obligations
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Improve our services and client experience
Providing certain information may be necessary for us to safely and effectively provide treatment.
How We Collect Information
Information is generally collected directly from you through:
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Client intake forms
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Online bookings
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Health history questionnaires
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Treatment consultations
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Website enquiries
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Email, telephone or other communications
With your consent, information may also be obtained from other healthcare providers where relevant to your care.
Storage and Security of Information
Bodywork by Bronya takes reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Client records may be stored electronically and/or in paper format. Electronic records are protected through secure systems, passwords and other security measures. Any paper records are stored securely and access is limited to authorised persons.
Bodywork by Bronya uses Cliniko, a secure practice management system, to manage appointments, client records and treatment notes.
Use and Disclosure of Information
Your personal and health information is used only for purposes related to your care and the operation of the practice.
Your information will not be disclosed to third parties without your consent except:
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Where required or authorised by law
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To prevent a serious threat to life, health or safety
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For insurance, legal or regulatory purposes where required
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To other healthcare providers involved in your care where you have provided consent
Access to and Correction of Information
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date. Requests should be made in writing using the contact details below.
Website and Online Bookings
When you visit our website, certain information may be collected automatically through website analytics and cookies to help improve website performance and user experience. If you make an appointment online, your information is collected and stored through secure booking systems and practice management software.
Retention and Disposal of Records
Client records are retained for the period required by applicable laws, professional standards and insurance requirements.
When information is no longer required, records will be securely destroyed or de-identified where appropriate.
Privacy Complaints
If you believe your privacy has been breached or have concerns about how your personal information has been handled, please contact Bodywork by Bronya in writing. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
Bodywork by Bronya
Email: info@bodyworkbybronya.com.au
Phone: 0417 416 644
Website: www.bodyworkbybronya.com.au
Last Updated: June 2026